Refund & Returns Policy

Last updated

Kitchnology · Shah Alam Market, Lahore, Pakistan. Questions: support@kitchnology.com or WhatsApp +92 300 400 1872 · Mon–Sat, 10am–8pm.

The short version

You have 7 days from the day your parcel arrives to tell us you want to return it. The item must be unused and in its original packaging. Message us first — please do not send anything back before telling us, because we cannot trace a parcel we were not expecting.

What you can return

  • The item arrived broken, damaged, or with a part missing.
  • You received the wrong item.
  • The item does not match what the product page described.
  • You changed your mind, and the item is still unused and sealed.

What we cannot take back

  • Items that have been used or washed.
  • Items returned without their original box or packaging.
  • Requests made more than 7 days after delivery.
  • Colour. Several of our products ship in a random colour, and we say so on the product page and in the FAQ before you order. Whatever colour is in stock is what ships. Colour on its own is not a reason for return — if a particular colour matters to you, message us on WhatsApp before ordering and we will tell you honestly what we have.

How to start a return

  1. WhatsApp +92 300 400 1872 or email support@kitchnology.com within 7 days of delivery.
  2. Give us your order number and tell us what went wrong. If it arrived damaged, send a photo — that usually settles it in one message.
  3. We confirm the return and tell you where to send it, or arrange a pickup where we can.

Who pays the return postage

  • Our mistake — damaged, wrong item, or not as described: we pay. You are not out of pocket.
  • Change of mind: you pay the return postage. Delivery was free to you, but it did cost us, so that part is not refunded.

Refunds

Once the item reaches us and we have checked it, we refund within 7 working days. Most orders here are cash on delivery, so refunds normally go by Easypaisa, JazzCash or bank transfer to an account you give us. If you paid by card, it returns to the same card and your bank may take a few more days to show it.

Exchanges

If you would rather swap an item than take the money back, say so — it is usually faster than a refund, and we would rather you end up with something you actually use.

After the 7 days

These are everyday kitchen tools, not machines with a service warranty, so outside the 7-day window we cannot refund. Message us anyway. If something failed far sooner than it should have, we want to know — that tells us something about the batch.

This policy sits alongside your rights under Pakistani consumer law. It does not replace them.